Complaints Handler

  • Location:

    Manchester

  • Sector:

    Call & Contact Centre

  • Job type:

    Contract

  • Salary:

    Up to £12.84 per hour + weekly pay

  • Contact:

    Donnie Mathers

  • Contact email:

    donnie.mathers@search.co.uk

  • Job ref:

    Req/536965

  • Published:

    11 days ago

  • Duration:

    Ongoing

  • Expiry date:

    2019-10-12

  • Startdate:

    19/08/2019

Complaint Handler
£12.84 an hour (£24,000 per annum)
Immediate ongoing contract
Manchester City Centre

Want to work for a business that offers private medical insurance and health checks?
Looking for a work life balance, 36 hours a week?
Want to work in a state of the art city centre office?
Looking for a professional environment where the management structure is flat?
Do you enjoy helping others?

Then this is the job for you!

My client is looking for exceptional complaint handlers to deliver the complete customer service cycle, from the initial customer's enquiry to logging all details onto the in house systems.

Candidates will be expected to deliver strong expert advice and guidance to callers over the telephone, email and letter.

Hours of work:
* Shifts are 8am-4pm and 9am-5pm Monday to Friday
* No weekend work involved

The Job:
* To establish credibility with customers and colleagues by quickly identifying the nature of an enquiry and taking the appropriate steps to deal with it
* Be able to deal with unpredictable volumes of work and prioritise your work load whilst maintaining a high degree of accuracy and attention to detail
* To manage complex internal and external telephone, e-mail and written enquiries

Requirements:

* Excellent attention to detail, telephone manner and problem solver
* Confident communicator
* Being calm under challenging situations
* To be pro active and dedicated
* Being able to work as part of a team and working individually
* Strong organisational administrative and inter-personal skills


If you have experience working in a Contact Centre environment dealing with complaints and want to work for a highly reputable company, then do not delay- get in touch now!

Keywords: Customer Service Advisor, Customer Service Executive, Customer Care Advisor, Inbound, Call Centre, Contact Centre

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