If you’re looking for a part-time or full-time job to help you develop new skills and gain valuable experience, then a call centre job may be right for you.
There are two main types of call centre jobs: positions that deal with inbound calls and those that deal with outbound calls. The inbound calls concern customers’ enquiries, information, or complaints, which the call centre agent is responsible for resolving. Whilst outbound call centre agents initiate the outbound calls to collect customer information, for example, conduct a survey, or confirm personal data.
Search is one of UK’s leading recruitment agencies and currently have a wide range of call centre jobs available. As an expert in the call & contact industry, we’ve listed the top eight benefits of call centre jobs.
1. No experience required
It can be challenging to get a job when you have little or no experience, especially if you are new to the job market, for example, recently graduated. The basic requirements for most call centre jobs are good communication skills and computer knowledge, which suits most people. In fact, we recently surveyed our call centre clients, and 84% said they look beyond prior experience when hiring new staff.
2. High income and benefits
Call centre jobs offer a higher salary and better benefits than other entry-level positions. Indeed, our recent research shown more than half of call centres offers additional benefits. Depending on the company, benefits may include life insurance, a free gym membership, and other retail discounts.
3. Gain new skills
As most call centre jobs do not require previous experience, free training will be given to agents at the start of their contract. Offering an excellent opportunity to develop new skills and enhance existing ones, such as communication skills and multitasking. As you will be dealing with a particular product or service, you will also gain understanding of the company and the industry in which it operates, providing you with a great basis for your future career.
4. Career progression
Once you have entered the organisation as a call centre agent, you will learn a lot and gain valuable experience. Most large companies prefer to hire and promote from within as the employees have existing knowledge of the organisation and industry. As a call centre agent, you will have exposure to many business functions, which makes it a great route for career progression.
5. A diverse team
Call centres employ people from a diverse range of backgrounds and cultures, providing a productive environment for you to develop your skills. Working closely with others within a multicultural team promotes creativity, innovation and problem-solving.
Predominantly call centre jobs are offered by multinational and well-known companies. Consequently, call centre offices are often situated in modern business buildings with good transport links, equipped with gyms, recreation rooms, and refreshments.
7. Flexible dress code
If you are not a fan of office wear and dress codes, a call centre job may be for you. Most call centres have an informal dress code so you can dress comfortably - no need to worry about ironing your shirts everyday.
8. No work to take home
After a long day at work, the last thing you want to be doing is bringing more work home. But this is unlikely to happen with call centre jobs, as once you have logged out of your computer, you are done for the day, allowing for a better work/life balance.
Ready to search for a call centre job?
Above are just some of the benefits call centre jobs could offer. If you believe that a career at a call centre could be for you, then Search can help you. As one of the UK’s leading recruitment agencies, we have a range of job opportunities available at varying levels. From part-time to full-time, with shift work and overtime often available, call centre jobs offer flexible solutions to your employment needs. To discover current opportunities, check out our website or contact us today.