Senior Pensions Administrator

• Liverpool City Centre (Hybrid - 1 day from home after training)
• Salary: Up to £35,000 (depending on experience) + annual bonus
• Hours: Monday to Friday, 9:00am - 5:00pm (flexible start and finish times)

The Opportunity

We're looking for an experienced Senior Pensions Administrator to join a well-established and growing financial services business in Liverpool.

This is a fantastic opportunity for someone with strong cradle-to-grave pensions administration experience who is looking to step into a more senior position with greater responsibility. The role will involve working on more complex and technical cases, alongside handling and supporting the resolution of pensions-related complaints.

You'll play a key role in delivering a high-quality, compliant service, ensuring excellent customer outcomes while supporting continuous improvement across the business.

Key Responsibilities

• Manage pensions cases end-to-end (cradle to grave) across a range of schemes
• Administer and oversee complex and technical pension queries, including escalated cases
• Handle and support the resolution of pensions-related complaints, ensuring fair and thorough outcomes
• Investigate issues in detail, reviewing scheme rules, legislation, and regulatory requirements
• Draft clear, accurate, and compliant correspondence, including formal responses
• Liaise with internal teams, advisers, trustees, and third parties as required
• Ensure all work is completed in line with FCA regulations, DISP guidelines, and internal SLAs
• Support cases escalated to the Financial Ombudsman Service (FOS) where required
• Identify trends, risks, and root causes, contributing to process improvements
• Mentor or support junior team members where appropriate

About You

• Proven experience in pensions administration with cradle-to-grave exposure
• Strong working knowledge of DB and DC pension schemes
• Experience handling complex, technical cases and/or complaints within pensions
• Good understanding of relevant regulations and pension legislation (including FCA/DISP awareness)
• Excellent written and verbal communication skills
• Strong analytical and problem-solving abilities
• High attention to detail with the ability to manage and prioritise workloads effectively

What's on Offer

• Salary up to £35,000 depending on experience
• Annual bonus scheme
• Hybrid working (1 day from home after training)
• 35-hour working week with flexible start and finish times
• 25 days holiday plus bank holidays
• Central Liverpool location with excellent transport links
• Supportive, collaborative working environment
• Ongoing training, development, and progression opportunities
• Regular social events and additional benefits
• Sick pay (after qualifying period)

Why Apply?

This is an excellent opportunity to step into a senior-level role, where you'll gain exposure to technical pensions work and complaints handling, allowing you to broaden your skillset and make a real impact within the business.

If you're interested, please send your CV to: [email protected]

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