Pay: £13.80 per hour
Location: Aberdeen (Hybrid - onsite training required)
Contract: 4 weeks
Hours: 9am-5pm (except 7 May: 6am-10pm)

About the Role

We are recruiting Contact Centre Assistants to support a customer service team in the heart of Aberdeen. This is a fantastic opportunity for individuals with customer service experience who enjoy handling enquiries, working independently, and providing clear and helpful information.

You will act as the first point of contact for customer queries. Full training will be provided.

Key Responsibilities

• Answer incoming calls via the Microsoft Contact Centre system.
• Use a provided Microsoft Form to guide responses to common enquiries.
• Escalate or pass on information to the team where required.
• Manage queries using Microsoft Teams and Outlook when not covered by the standard form.
• Provide accurate information in a calm, professional manner.
• Carry out general administrative duties as needed.
• Work independently and use initiative to resolve queries.

What We're Looking For

No formal qualifications are required. Instead, we're looking for candidates who can demonstrate:

• Experience in a customer-facing or call-handling role.
• Ability to work unsupervised and use sound judgement.
• Confidence in handling difficult or emergency situations professionally.
• Strong interpersonal skills; able to relate to people at all levels.
• Competence using standard ICT tools, especially Microsoft Office.
• Excellent communication and organisational skills.

Work Arrangement

• Hybrid role: combination of working onsite in Aberdeen and working from home (subject to management approval).