Position: Permanent Full-Time Role
Hours: 8:30 am to 5:30 pm, Monday to Friday (flexibility required for occasional evening workshops and Saturdays)
Location: Kings Cross
Salary: £28,000 per annum
Reporting to: House Manager

Join our dynamic team a dedicated breast cancer support centre located in Kings Cross, London. We provide comprehensive support services for individuals diagnosed with breast cancer, both in-person and virtually. As we expand, we're seeking a passionate individual to join us in delivering exceptional service to our visitors.
This role is emotionally rewarding and requires collaboration, dynamism, and productivity. It involves a combination of house management and front-of-house duties, including physically demanding tasks such as lifting and setting up rooms.

Key Responsibilities

House Management:
* Open and close the House, conduct daily security and maintenance walk-troughs.
* Maintain knowledge of property systems and procedures in the absence of the House Manager.
* Replenish supplies in common areas, kitchens, and therapy rooms, and manage stock.
* Run errands for house supplies as needed.
* Ensure cleanliness and tidiness throughout the House, including dish washing and plant care.
* Manage laundry from therapy rooms.
* Set up and clear away food and beverages for workshops and events.
* Prepare studios and therapy rooms daily, troubleshoot setup issues.

Front of House:
* Welcome visitors courteously and professionally, maintain visit logs, offer refreshments and house tours.
* Handle telephone inquiries with compassion, assist with workshop bookings or direct to appropriate staff.
* Address visitor issues professionally and provide appropriate assistance.
* Undertake administrative tasks such as room bookings, database updates, and email responses.
* Manage incoming and outgoing mail, including trips to the post office, deliveries, and packaging.
* Send out leaflets and checklists.
* Order bras and process payments for the bra lounge and other products.

Other:
* Direct, oversee, and train volunteer team members in the absence of the House Manager.
* Occasionally support fundraising events.
* Assist in emergencies and undertake other reasonable duties as required.

We're looking for someone who:
* Demonstrates our charity's values: Empathy, Inclusivity, Collaboration, Honesty, and Adaptability.
* Is passionate about customer service and creating a 5-star visitor experience.
* Is proficient in Outlook, Microsoft Word/Excel, and online booking platforms.
* Is flexible and proactive in approach.

If you're ready to make a meaningful impact in a supportive environment, apply now to join our team.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.