Looking for an opportunity to lead a brand-new customer service team?
Wanting to join a multi-national company?
Seeking job security?
My Livingston based client is an industry leader within facilities management, as a multi-national organisation they provide a bespoke service to their many clients, spreading across several continents they provide a tailored and personal service to all.
As they continue to grow, they are expanding their customer service function and with that comes the creation of this brand new team, as a consequence they are looking for a pair of experienced hands to help with the onboarding of new team members whilst ensuring the current response levels are always in line with their SLA.
The agents are always working against the clock so this position requires someone who has direct facilities or call centre management experience, in return they will offer a very competitive salary of £30K DOE and an opportunity to earn an annual bonus.
This position will be very varied and requires an organised individual to lead from the front and take responsibility for:
* Managing the customer service team
* Dealing with escalations
* Ensuring tickets are picked up and dealt with in a timely manner
* Overseeing team recruitment, appraisals and 1-2-1's
* Onboarding new starts
* Being part of the senior management team
* Change management
This is a critical hire so my client will only entertain applicants who meet the minimum criteria:
* Relevant managerial experience
* Ability to prioritise
* Direct complaint Handling Experience
* Become a subject matter expert
* Successfully navigate and understand several CRM systems
* Lead from the front
This position is Monday - Friday between 9am-5.30pm and office based.
If you are readily available then even better, my client can interview applicants immediately and can offer a start date within 48 hours of being offered, likewise they are happy to wait for this who have a notice period.

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