4. Expand your industry or product knowledge
If your call centre represents a particular industry or product(s), increasing your knowledge of the industry or product(s) may open up many opportunities for you to progress professionally.
To provide high-quality support as a Customer Service Representative, you should aim to continuously learn and memorise a good amount of information about your company. Furthermore, as a brand ambassador, it helps if you genuinely approve of what your company promotes and stands for.