Welcome to Search
Search Health & Social Care is committed to providing high standards of care and support to all our clients. Your assistance is vital to enable us to achieve these standards.
This guide contains information about Search and our policies which you must study carefully before you commence work, as it will be of great benefit to both you and those for whom you care. All Search Health & Social Care candidates are provided with Terms of Engagement (these will vary dependent on the type of contract you have) and these should be read in conjunction with this guide.
Assignment details
Before you commence an assignment your consultant will always provide you with the following information:
- Company name, address and phone number
- Job description/responsibilities
- Person you should report to on your first day
- Name of your line manager
- Hours of work/rate of pay/overtime requirement
- Length of assignment
- Any additional information specific to the assignment
- Travel information/directions
If you find anything about your assignment different to the information you have been given by your consultant you must contact Search immediately so that we can review this with our client.
On occasion you may be required to take certain documents with you to present to the client upon commencement of the assignment. These may include Disclosure and Barring Service certificates, personal profiles and occupational health certificates and your consultant will make you aware of this.
We will work hard to ensure you are treated fairly by clients. If a concern or complaint is raised regarding your work this will always be fully discussed with you so that you have the opportunity to respond.
We will provide you with mandatory training and any other training requested by the client for specific roles. Search provides this training for free and will ensure that this is updated regularly.
We will provide you with a digital ID badge to verify your identity.
We will prompt you for your availability each week and offer you roles that are suitable to your skill set.
Frequently asked questions
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Inform your consultant immediately. If it is outside office hours and the shift is due to start within the next 48 hours, please call (do not text) the emergency on-call number. Otherwise, call your consultant during office hours at the first opportunity. The more notice we have, the more chance we have of being able to re-cover the shift. Please do not accept a shift if you know there is a chance you will be unable to make it.
Remember – once we have confirmed a shift with you, we confirm your name to the client. It is therefore imperative that you carry out the shift unless you have a very good reason for not doing so.
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Firstly, check your online payslip. If the information on the payslip does not tell you what you need to know, follow the instructions to contact the payroll department directly. Please remember that we are not responsible for the amount of tax or national insurance that is deducted. Queries surrounding tax and NI deductions should be directed to HMRC.
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If you miss this deadline, we cannot guarantee that payment will be in your bank account at the usual time. If you are sending your timesheet in after the deadline, call your consultant to check they have received it and they will be able to tell you if it has been received in time. If I am late with my timesheet, can’t I just pay to have a same day payment made? Unfortunately we are unable to offer this service. Please ensure that your timesheets are completed on time. We advise you to get your timesheets in as soon as you have completed your shift.
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No – you will not be offered any further shifts until your file is up to date and compliant. By maintaining high standards, our clients are reassured that we only send the best staff. It is in your interest to respond to requests for information or to attend training as requested.
Our expectations