Are you a customer service-oriented individual with a passion for a career in property management?

We are looking for a dedicated Maintenance Manager (Factoring) to join a well established and growing property firm in Aberdeen. In this role, you will play a crucial part in liaising with tenants, coordinating maintenance activities, and ensuring service level agreements are met.

Aberdeen
Monday to Friday, 9 am to 5 pm
Permanent position, competitive salary and car allowance

Key Responsibilities:
- Act as a primary point of contact for tenants within factoring blocks, through phone email and face to face meetings
- Coordinate maintenance activities and ensure timely resolution of issues
- Uphold high service level agreements and prioritise customer satisfaction
- Utilise systems knowledge to effectively manage customer inquiries and requests
- Draw on previous administration experiences to streamline processes and tasks
- Handle customer complaints with professionalism and empathy

Requirements:
- Strong customer service focus with a passion for meeting and exceeding expectations
- Property experience
- Essential experience in customer service and complaint handling
- Excellent communication skills and ability to engage with tenants effectively
- Detail-oriented approach to coordinating maintenance activities and resolving issues

Please note: due to the nature of the role, needing to visit customer sites a driving license is essential for this role.


If you are a proactive and customer-centric individual with a background in customer service, we invite you to apply for this rewarding opportunity.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.