Logistics Customer Service Coordinator

Location: Manchester (Fully On-Site)
Pay Rate: £13.50 per hour
Job Type: Temporary / Ongoing
Start Date: Immediate Start Available

Job Overview

We are currently recruiting for a Logistics Customer Service Coordinator to join a busy and fast-paced logistics operation in Manchester. This is a fully on-site role supporting day-to-day transport and customer service activities. The successful candidate will act as a key point of contact between customers, drivers, and warehouse teams, ensuring the smooth and timely movement of goods.

Key Responsibilities

• Handling incoming customer queries via phone and email in a professional and timely manner
• Providing updates on deliveries, collections, and shipment status
• Liaising with warehouse and transport teams to resolve operational issues
• Booking and amending transport orders using internal systems
• Tracking consignments and proactively communicating delays or issues to customers
• Maintaining accurate records of shipments, orders, and customer interactions
• Supporting the planning and coordination of daily logistics operations
• Resolving customer complaints and escalating issues where necessary
• Ensuring all documentation is completed accurately and in line with company procedures
• Working closely with drivers, planners, and warehouse staff to ensure service levels are met

Requirements

• Previous experience in customer service, logistics, or transport environment preferred
• Strong communication and organisational skills
• Ability to work in a fast-paced, time-sensitive environment
• Good IT skills (Microsoft Office and basic systems experience)
• Problem-solving mindset and attention to detail
• Ability to work well as part of a team

Additional Information

• Fully on-site role (no hybrid or remote working)
• Immediate start available for the right candidate
• Temp-to-perm opportunities may be available depending on performance
• Standard full-time hours (Monday-Friday)

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.