Customer Care Advisor

📍 Altrincham, Greater Manchester
💰 £30,000 per annum
⏰ Monday - Friday | 09:00 - 18:00
🏠 Hybrid Working Available After Probation

Join a Growing Customer-Focused Business Where Service Comes First

Are you passionate about helping people, solving problems, and delivering exceptional customer experiences?

We're looking for a Customer Care Advisor to join a highly successful and growing organisation that supports thousands of professionals across the UK. This is an excellent opportunity for someone who enjoys building relationships, providing first-class service, and making a genuine difference to customers every day.

You'll become a trusted point of contact for customers, helping them navigate their journey, answering queries, resolving issues, and ensuring every interaction leaves a positive impression.

What's in it for you?

✔ Competitive salary of £30,000
✔ Hybrid working option after training and probation (2 days from home)
✔ Alternative condensed working week available - work your hours over 4 days and enjoy a rotating Monday or Friday off
✔ Modern office environment in Altrincham
✔ Ongoing training, development and career progression opportunities
✔ Supportive team culture focused on learning, growth and success

The Role

As a Customer Care Advisor, you'll play a key role in delivering an outstanding customer experience. You'll support both new and existing customers, helping them understand processes, answering questions, and resolving issues quickly and effectively.

No two days will be the same, and you'll be empowered to take ownership of customer enquiries while working closely with colleagues across the business.

Key Responsibilities

• Deliver exceptional customer service across telephone, email and written correspondence

• Build strong and lasting relationships with customers

• Resolve queries and complaints efficiently and professionally

• Strive for first-contact resolution wherever possible

• Maintain accurate records and case notes

• Ensure compliance and company processes are followed at all times

• Collaborate with internal teams to provide seamless customer support

• Monitor customer enquiries through to completion, ensuring expectations are exceeded

What We're Looking For

• Previous experience in a customer service, customer care or contact centre environment

• Excellent communication skills, both verbal and written

• Strong problem-solving ability and attention to detail

• A proactive, positive and customer-first mindset

• Ability to work effectively in a fast-paced environment

• Strong organisational skills and ability to manage multiple priorities

• A genuine desire to learn, develop and progress your career

Success in This Role Looks Like

• Delivering exceptional customer experiences every day

• Achieving high-quality service standards

• Building strong customer relationships

• Taking ownership of issues and seeing them through to resolution

• Contributing positively to a supportive and high-performing team culture

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.