Purpose of the Role
As a full-time, site-based Facilities Manager, your main goal is to support the Estate Manager in providing high-quality property management services for the benefit of clients, residents, and commercial tenants across the development. This role involves leading the operational management of the site's facilities, M&E and associated plant, health and safety compliance, and contractors. It covers all communal areas, private resident facilities, car park and basement areas, landscaped areas, and other locations used by residential leaseholders, tenants, commercial occupiers, and their visitors.
Main Duties
1. Health & Safety Oversight: Maintain up-to-date operational reporting and health and safety systems, ensuring all legal and statutory requirements are met.
2. Risk Assessment Management: Prepare each site for risk assessment, targeting compliance ratings of 85% or higher, and ensure action plans are implemented.
3. Resident Engagement: Meet with residents on-site as needed and relay their inquiries to the Estate Manager promptly.
4. Compliance and Monitoring: Oversee site personnel and provide feedback on performance and conduct issues.
5. Utility Management: Track utility consumption at all sites and update the operational reporting system accordingly.
6. Meeting Attendance: Attend client and resident meetings (outside of normal working hours, if necessary).
7. Client and Resident Relationships: Cultivate a strong working relationship with client or resident representatives and manage satisfaction with service delivery.
8. Inspections and Emergency Response: Conduct regular property inspections and respond to emergencies as the first point of contact.
9. Waste Management: Manage the waste management plan and its application across the entire site.
10. Accident and Incident Management: Assist in investigating accidents and incidents, and reporting findings.
11. Repairs and Maintenance: Oversee repairs and maintenance, including sourcing quotes for insurance claims and instructing repairs.
12. Contract and Procurement Management: Tender, procure, and manage maintenance agreements according to company protocols.
13. Contractor Performance Monitoring: Evaluate contractor performance and provide feedback as needed.
14. Project Management: Monitor project works and keep the Estate Manager updated on progress.
15. Leaseholder Alteration Monitoring: Monitor alterations within apartments and report any unknown works to the Estate Manager.
16. Budget Preparation: Assist in preparing annual service charge budgets by drafting recommendations and financial requests.

Qualifications, Skills, and Experience
* Proven experience in residential facilities management (AIRPM or equivalent qualification preferred).
* Intermediate proficiency in Microsoft Office applications.
* Strong communication and contractor relationship skills.
* Excellent time management and organisational abilities.
* Strong attention to detail.
* Customer service-oriented mindset with a focus on service excellence.
* Effective team player.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.