About this role
Facilities Coordinator, Burgess Hill
Monday - Friday, 40 hours,
£26,500 plus excellent benefits
Our client is looking for a Facilities Service Desk Coordinator who is going to have a positive impact on the internal working environment. You will play a vital role within the business through generating a sense of community through creating a culture of support, delivering world class services and ensuring a seamless operation. You will also be in charge of creating a comfortable atmosphere and will have the opportunity to work in a productive and excitingly varied role!
Main duties and responsibilities:
* Responds to enquiries, complaints and colleague service requests
* Promptly and effectively delivers a solution to queries/issues whilst ensuring a positive colleague experience is maintained
* Directs requests to the appropriate channel if it falls out of your remit
* Raises maintenance and housekeeping work orders
* Responds to customers on behalf of other team members
* Maintains integrity of databases
* Carries out training in order to offer First Aid and Fire Warden support
* In charge of managing the car parking arrangements/queries
* In charge of meeting coordination, supply management and office equipment care
* Uses Outlook to handle colleague requests, such as parking, badges, answering general questions
* Acts in a timely manner, responding to any complaints or questions relating to Workplace Experience
* Promote events internally to the business to encourage colleague engagement
* Develop a network of local contacts (culture, food, arts etc.)
* Assist Supervisors to record data for reporting, accounting and budget reconciliations
* First point of contact for any site/amenities/services information
* Build strong relationships with key colleagues and business users to provide a professional customer service
* To make decisions with general company procedures and policies in mind to ensure deadlines are met
Candidate Requirements:
* Experience within front desk/switch board/concierge/helpdesk/customer service or other hospitality experience
* Excellent communication skills, being able to confidently met and build rapports with new people
* Is able to respond to client, co-worker and/or supervisory inquiries and complaints
* Can calculate simple figures (such as percentages)
* Goes above and beyond to get tasks completed and hit targets
* Works effectively within a team
* Driven to deliver a high level of customer service
* Good problem solving, organisation and planning skills
* Maintains a level head under pressure
* Able to multi-task
* Acquires basic analytical skills
* Strong Microsoft Office Suit skills/experience
* Open to embracing new technologies
* Carries a warm, welcoming and positive demeanour
* Punctual and respectful
Does this sound like the role you've been looking for?
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Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.
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Contract Type
Permanent
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Specialism
Business Support
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Working pattern
Full Time
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Job ref
Req/625278
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Expiry date
12 May 2024
Your consultant is
Richard Hodges
Principal Consultant
For more information on this role and to speak to the consultant hiring for it, get in touch via the details below.
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Email
[email protected] -
Phone
07721 054 629 -
LinkedIn
Connect with Richard
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Learn more about a career in Business Support
Offering variety, a role in Business Support is perfect for anyone with a high attention to detail and great organisational and time management skills.
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