Key Account Administrator
Bromborough
Permanent
£27,000

My client based in Bromborough, Wirral, is looking to recruit a Key Account Administrator. The role is a Monday - Friday based role and is offered on a 35 hour working week. With flexibility on hours 8-4pm or 9-5pm and a minimum Salary of £27,000 per annum.

The position has become available due to the business expanding and the purpose of the role is to provide and adapt a customer service function that reflects and supports the company's current and future requirements.

Key responsibilities and duties of the role include-

* Account support for aligned accounts
* Manage the order inbox and central telephone line
* Process manual orders within agreed lead times
* Building strong relationships with customers both internal and external
* Solve customer/ service issues and problems in a highly professional manner and using sound judgement
* Monitoring sales order processing for key accounts ensuring lead times are followed
* Analysing information from customer web passed portals
* Balancing customer service KPI's to meet customers expectations and our own service standard
* Managing product availability- following correct procedure in the event of stock shortages to minimise effect to customer service
* Cover all aspect of CS during absence and holidays

Key skills and Experience-
* SAP Experience is preferred
* Sales order processing is preferred
* To be able to work in a customer service environment
* Excellent communication skills
* Excellent organisational and administration skills
* To be able to cope with increased workload, under pressure and to prioritise
* To be able to use Microsoft systems, especially excel(formulas and external data)

If you feel that you have the correct experience and would be interested in hearing more about the role, please apply immediately.

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