E-Commerce Customer Service Administrator

• Location: Liverpool / Hybrid Remote
• Salary: £23,000
• Contract: Full time, Permanent

My client is looking to recruit a Customer Service Administrator to work out of their main office in Bootle, Liverpool. The job will initially be office based but will then offer the opportunity to work from home on a hybrid basis after 3 months.

The main purpose of your role is to manage customer queries which will predominately be online/email/live chat, whilst ensuring excellent customer service is delivered at all times. You will also be responsible for managing the companies social media platform and responding to queries over Instagram, Facebook and Tiktok.

The salary for this role is £23,000 per annum.

Job Description:

• Providing first class customer service emails and phone calls
• Ensuring all communication via email and social channels (Instagram, Facebook and TikTok) are handled professionally and promptly
• Recording details of customer comments on the database provided, leaving clear notes
• Demonstrating strong product knowledge to ensure all customer queries are answered

Person Specification:

• Previous experience in an E-Commerce Customer Service role
• Experience using Zendesk, Shopify or another similar platform
• Excellent written communication skills
• Organised and professional

Benefits of the role:

• Competitive Salary
• Free onsite parking
• Learning & development opportunities
• Hybrid working

Apply for this role now or email your cv directly to [email protected]

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