About this role
Customer Service Advisor
Edinburgh - Dalkeith
£11.44 per hour
Temporary potential to go perm
Full time! 36.25 hours per week (5 days out of 7 - including every second weekend on a rota basis)
Due to some exciting growth, our ecommerce client is looking for talented customer service advisors to join their business.
Duties:
- Provide knowledgeable answers to customer phone and e-mail inquiries regarding products and brand
- Assist clients on order-on-line
- Deal with orders in the back office and liaise with logistics
- Follow-up on orders and liaise with customers, retail, repair services, buyers, etc
- Follow-up on all customer requests to ensure the brand provides the highest level of customer service in the industry
- Manage ongoing customer relationships utilizing our CRM tools
- Develop collaborative, positive working relationships with staff at our traditional boutiques
- Assist customers with after-sales service issues
- Be a primary contact for customer inquiries about our products and brand.
- Able to communicate concisely our company policies to client
- Maintain and update regular client correspondence
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age
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Contract Type
Contract
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Specialism
Call & Contact Centre
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Working pattern
Full Time
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Job ref
Req/647340
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Expiry date
08 May 2024
Your consultant is
Kirsty Brooke
Principal Consultant
For more information on this role and to speak to the consultant hiring for it, get in touch via the details below.
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Email
[email protected] -
Phone
07580 430 345 -
LinkedIn
Connect with Kirsty
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