Sales & Renewals Advisor

Location: Manchester
Start date - End of July
Salary - £24,730 OTE £30,000+
Working Hours - Monday to Thursday 9am - 17:30pm and Friday 4pm Finish
Holidays: 25 days holidays + bank holidays (option to purchase / sell 5 holidays per year) + additional leave during other international celebrated holidays

Are you a confident communicator with a passion for delivering excellent customer experiences? We're looking for a Sales & Renewals Advisors to join our dynamic team upselling on products and renewals dealing with customer queries and upselling on a non advised basis.

What You'll Do:

* Dealing with warm leads - Handle inbound and outbound calls to drive sales and renewals
* Query handling in response to customer requests with the support of clear information and providing professional customer service
* Meet performance targets across sales, compliance, and customer satisfaction.
* Ensure all customer interactions meet regulatory standards including GDPR and Consumer Duty.
* Participate in training, team meetings, and continuous development activities.

What You'll Bring:

* Experience telephone-based customer service or sales experience in a regulated, environment.
* FCA Environment experience
* Strong verbal communication and listening skills.
* Friendly, empathetic, and consultative approach to customer interactions.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.