Work from home in Customer Service

With the pandemic changing the world of work for many industries, the online customer service and sales industry has well-adapted to these changes offering more remote working jobs than ever before.  

The role of a Customer Service Advisor or Customer Service Representative no longer requires you to sit in a cubicle, drive to an office park or commute 60+ minutes on a train every day. The rise of technology has meant transitioning to remote work could not be easier.

What you need to work from home 

Let’s face it, if given the option, many of us would choose to work from home. But there’s more to a remote sales and customer service job than simply lounging around in pyjamas and making the odd call now and again. Here’s what you will need to work from home in a customer service role: 

• A suitable workspace that allows you to avoid distraction 
• A suitable desk and task chair 
• Access to a live landline socket 
• Broadband connectivity 
• Permission from your homeowner or mortgage lender to work from home permanently 
• You may also need to be in commuting distance of your employer’s office (ideally within an hour's commute) 

It’s worth mentioning that although you will be able to work from home in the long-term, you will likely have to undergo extensive sales and customer service training onsite before you can hit the ground running. 

Top three perks whilst working from home 

There are many benefits that come with the ability to work from home, including, but not limited to the following:

1. Less time and travel costs 

When you work from home, you will immediately see the impact on your bank balance. With less commuting and petrol costs, you will not only save money, but also have more time to plan your working day or and perhaps squeeze in some down time before the calls pour in.

2. You design your own office 

When you work from home, you can design your office to suit your needs. Maybe you want to work outdoors when the weather is glorious, or perhaps you want to deck out your working space with personal decor that lifts your mood? Remember that wherever you choose to position yourself, you will need to ensure your internet connection is working smoothly.

3. Increased focus on smashing your targets

When you work from home in sales and customer service, you will be away from the hustle and bustle of surrounding colleagues and other distractions which often manifest themselves in a busy office. Increased focus will allow you to smash those targets and earn extra commission. 

Apply to work from home in customer service

If a remote job in customer service or sales is a career path you would like to explore further, browse our latest jobs or get in touch with one of our Call & Contact Centre recruitment consultants to discuss your options.​