German Speaking Customer Service Administrator/Assistant

Salary: £28,000
Location: Kirkby
Hours: Mon - Fri, 9am-5pm

Full-time, Permanent Position

Do you want to be a part of a dynamic, forward-thinking customer services team? Are you passionate about providing exceptional customer service and managing administrative tasks efficiently? We are looking for vibrant and motivated individuals to join our clients successful team.

The Key Responsibilities of the German Speaking Customer Service Administrator/Assistant:

• Order Processing: Accurately process sales orders and customer enquiries.
• Customer Liaison: Work closely with the Sales Team to understand and meet individual customer requirements.
• Record Maintenance: Maintain customer and distributor product reserves and standing orders.
• Bilingual Support: Provide bilingual support to meet the business needs.
• Quality Standards: Assist in maintaining ISO 9001 standards within the department.
• Software Utilisation: Use account software packages effectively.
• Warehouse Support: Provide backup support for Warehouse/Dispatch staff when required.
• Stock Control: Assist with stock control and periodic stock takes.
• Purchase Orders: Handle purchase order processing, including negotiation and order tracking.
• Complaint Handling: Manage customer complaints and support investigations and corrective actions.
• General Tasks: Perform any reasonable tasks instructed by a Manager or Supervisor and contribute to the company's goals.

The Key Requirements of the German Speaking Customer Service Administrator/Assistant:

• Knowledge of Sales Order Processing and Stock Control.
• Proficiency in Microsoft Office.
• Knowledge of International and European shipping regulations.
• Good telephone manner and proficient verbal and written communication skills.
• Experience in dealing directly with customer issues and complaints.
• Basic understanding of GMP and FDA requirements.
• Fluent in English and German
• Accounts experience is an advantage.

Does this look good to you, or would you like any adjustments

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.