Customer Service Adviser - Financial Services - Skipton

Are you passionate about delivering great customer service and helping people achieve their financial goals?

We're looking for a Customer Service Adviser to join a growing customer contact team, supporting savings customers across the UK. This is a fantastic opportunity to join an organisation that values development, flexible working, and putting customers first.

📍 Location: Skipton, North Yorkshire
📅 Start Date: 24th August 2026
⏰ Hours: 35 hours per week, Monday-Friday (shifts between 8:00am-6:00pm)
🏠 Hybrid Working: Office-based during training, followed by up to 2 days working from home
📄 Permanent, Full-Time

The Role

As a Customer Service Adviser, you'll be the first point of contact for customers, helping with a range of savings-related enquiries. Whether it's opening a new account, processing transactions, updating account details, or supporting ISA transfers, you'll deliver a friendly, professional, and tailored service.

Key Responsibilities

• Supporting customers with savings queries, transactions, and account updates
• Understanding customers' needs through meaningful conversations
• Recommending relevant products and services where appropriate
• Working collaboratively with colleagues to achieve positive customer outcomes
• Handling complaints and supporting vulnerable customers with empathy and care
• Delivering excellent service while contributing to continuous improvement

About You

We're looking for someone who:

• Has previous customer service experience
• Possesses excellent communication and listening skills
• Takes a customer-first approach and builds rapport easily
• Remains calm and professional in challenging situations
• Works well to service standards and targets
• Is eager to learn, develop, and build a long-term career

What's On Offer?

• Annual discretionary bonus
• 25 days holiday plus bank holidays, increasing with service
• Private medical insurance
• Hybrid and flexible working options
• Cycle-to-work scheme, gym discounts, and lifestyle benefits
• Career development within a supportive and inclusive environment

Please note: Successful candidates must be available to start on 24th August 2026 and attend 2-3 weeks of full-time training in Skipton. Applicants must already have the right to work in the UK, as sponsorship is not available for this position.

If you're looking for a rewarding customer service role with genuine career progression, send your CV to jessica.haslam@search,co.uk and I'll be in touch!