Account Manager

Location: Huddersfield
Salary: c. £30,000 + benefits
Hours: Full Time, Permanent

About the Role

We are seeking a highly organised and customer-focused Account Manager to join our client services team. This role is responsible for delivering print and mailing projects from brief through to completion, ensuring all work is completed to specification, on time, and in line with agreed service levels.

You'll act as a key point of contact between clients, internal teams, and suppliers- ensuring seamless delivery and outstanding service at every stage.

This is a fast-paced role where attention to detail, organisation, and the ability to manage multiple projects simultaneously are essential.

Key Responsibilities

• Take detailed briefs from clients and internal sales teams, ensuring all requirements are clearly understood
• Produce accurate job instructions for production teams
• Liaise with internal departments to monitor project progress and ensure deadlines are met
• Build and maintain strong relationships with clients, suppliers, and key stakeholders
• Manage multiple projects simultaneously, prioritising workload effectively
• Ensure all invoicing processes are followed correctly
• Deliver consistently high levels of customer service
• Proactively resolve issues and identify solutions
• Identify opportunities to grow client accounts and expand services
• Work in line with internal processes, compliance standards, and best practices

What We're Looking For

• Proven experience in a client services or account management role
• Strong attention to detail and organisational skills
• Ability to manage multiple tasks and work under pressure
• Excellent communication and relationship-building skills
• A proactive, solutions-focused mindset
• Strong prioritisation and time management abilities
• Good commercial awareness
• A collaborative team player with a flexible attitude
• Proficiency in Microsoft Office

About You

You'll be someone who thrives in a fast-moving environment, takes pride in delivering exceptional service, and enjoys building strong client relationships. You're detail-oriented, adaptable, and always looking for ways to improve processes and outcomes.

What's in It for You

• Competitive salary and benefits package
• Opportunity to work with a diverse client base
• Supportive and collaborative team environment
• Ongoing development and learning opportunities