Tags: benefits, transferable skills, Call & Contact Centre...

If you are looking for part time jobs or full time jobs that can help you develop new skills and gain valuable experience then call centre jobs could be exactly what you need. As most big companies have an increasing demand for call centres and Call Centre Agents the number of available call centre jobs is also growing. There are two main types of call centre jobs: positions that deal with inbound calls and position that deal with outbound calls. The inbound calls are those concerned with customers’ enquiries, information, or complains and the call centre agent is responsible for resolving these issues. Outbound calls, on the other hand, are initiated by the Outbound Call Centre Agents and aim to collect information from the customers, conduct a survey, or confirm personal data, among others. Search is one of UK’s leading recruitment consultancies with a large number of call centre jobs available, as well as a range of office jobs, full time jobs and part time jobs for any taste. For everyone who wants to learn more we created a list of the top 8 benefits of call centre jobs.

1.      No experience required

We all know how off putting looking for a job can be, especially if you have little or no experience. If you are new to the job market or you have recently graduated then a call centre job could be ideal for you. The basic requirements for most call centre jobs are good communication skills and computer knowledge, but some call centre will require fluency in languages such as English, French or German. For Call Centre Agent positions with a foreign language click here.

2. High income and benefits

Call centre jobs also offer a higher salary than most entry level positions and additional benefits. Most companies offer extra compensation for over time or for working on specific timing, such as night shifts. Call centre Sales Agents would also receive commissions in addition to the set salary. Other benefits might include life insurance, free gym membership and special discounts, however, these will depend on the company.

3.      Gain new skills

As most call centre jobs do not require previous experience, free training is provided to the agents at the start of their contract. This is a great opportunity to develop new skills and enhance existing ones such a communication skills and multi-tasking. As you will be dealing with particular product or services you will also gain understanding of the company and the industry in which it operates, providing you with a great basis for your future career. 

 4.      One step closer to your dream job

Once you have entered the organisation as a call centre agent you will learn a lot and gain valuable experience. Most big companies prefer to hire and promote from within as the people already have knowledge of the organisation. As an Inbound Call Centre Agent you will be exposed to all functions of the business which could potentially lead to you getting your dream job much faster.

5.      A diverse team

Unlike other job or departments, call centres employ people from different backgrounds and cultures which provides an interesting and productive environment for you to develop your skills. A multicultural team is never boring and as you will be seated close together you get a lot of opportunities for interaction.

6.      Prestige

Call centre jobs are almost predominantly offered by multinational companies whose names are well-known. As such the call centre offices are usually nice and situated in great business buildings, often equipped with gyms, recreation rooms and refreshments. These could easily impress your family and friends and help you create the image of a successful professional. 

 7.      Flexible dress code

Not a fan of office wear and dress codes? Then the call centre jobs are ideal for you. Most call centres have a very informal dress code so you do not need to worry about suits and ironing shirts every day.

8.      No work at home

We all hate it when after a long day at work we still need to bring some work home. With call centre jobs this never happens. Once you have logged out of your computer, you are done for the day.

Ready to search for a call centre job?

These are just some of the benefits offered by call centre jobs. If you believe that a career at a call centre is something for you then Search can help you. As a leading recruiter for UK we have a range of job opportunities available. The call centre jobs we offer range from part time jobs to full time jobs and could offer flexible solutions to your employment needs. We also have a variety of office jobs, HR jobs and IT jobs available. For a full list of job opportunities check our website. If you have any questions do not hesitate to contact us and we will help you make the next step towards getting you dream career!