Senior Customer Service Advisor - Debt Support

Chester (Hybrid - up to 3 days a week working from home following initial training period)

Up to £35,000 | Permanent

We're hiring a Senior Customer Service Advisor to support clients through complex and sensitive financial situations. This is a meaningful role where your judgement, empathy, and problem-solving skills will make a real difference.

The Role

• Provide end-to-end debt support and guidance
• Manage complex, high-risk, and vulnerable cases
• Handle sensitive conversations with professionalism and care
• Support colleagues with specialist advice on challenging scenarios
• Maintain accurate records and ensure compliance

About You

• Experience in customer service, complaints, or case handling
• Confident managing sensitive or complex situations
• Strong communication, empathy, and decision-making skills

What's on Offer

• Up to £36,571 salary
• Hybrid working (after training)
• Supportive, purpose-led environment
• Career development opportunities

Key Requirements

• Available for assessment day: 18th or 19th June
• Available to start: 27th July
• First 12 weeks office-based (full training required)
• Flexible shifts Mon-Sat (8am-8pm / 5pm Sat)

If you feel like this is a good fit for your next step, I'd love to hear from you! Please send your CV to [email protected], or call directly on 0151 229 5510.