Customer Experience Team Member
Start Date: 17th August
Hours: 8am - 6pm Mon - Fri
Pay Rate: £12.71 per hour

We're looking for a Customer Experience Team Member to become the welcoming face of a prestigious commercial property, delivering a five-star experience to occupiers, visitors, clients, and stakeholders every day.

Deliver memorable experiences for everyone entering a busy office building, combining warm hospitality with professional front of house standards.

This is more than a traditional reception role. You'll be a brand ambassador, problem solver, concierge, and relationship builder, ensuring every interaction leaves a lasting positive impression.

Duties & Responsibilities
* Delivering a warm welcome and fond farewell for all clients, occupiers, visitors and guests.
* Ensuring front of house areas are immaculately presented at all times.
* Managing visitor processes and access procedures, including key and fob control.
* Responding to telephone and email enquiries professionally and following up on actions.
* Maintaining accurate data and records, including databases, training logs and visitor information.
* Supporting front of house initiatives, handling complaints, and liaising with facilities to resolve issues.

What we're looking for
* Experience in a hospitality-focused environment such as hotels, restaurants, aviation, concierge or retail.
* Good literacy and numeracy, with excellent written and verbal communication skills.
* Intermediate skills in MS Outlook, Word, Excel and PowerPoint.
* Strong organisation, time management and attention to detail.
* Proven commitment to delivering exceptional customer experiences.
* Commercial awareness and interest in current customer experience trends.
* Proactive, flexible mindset with the ability to work both independently and as part of a team.
* Positive attitude towards change and a focus on continuously improving service.

If you're passionate about delivering outstanding customer experiences and can start immediately, we'd love to hear from you. So please apply now or email me on [email protected]

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age