Installation Scheduler

📍 Leeds | 💷 £27,000 - £30,000 | 🕒 Full Time | Permanent

Are you organised, proactive, and passionate about delivering a great customer experience?

We're looking for an Installation Scheduler to join a growing and innovative home energy business in Leeds. This is an exciting opportunity to play a key role in coordinating installations, supporting engineers, and ensuring customers receive a seamless service from start to finish.

The Role

As an Installation Scheduler, you'll be responsible for managing engineer diaries, coordinating installation appointments, and resolving scheduling challenges to keep operations running smoothly. You'll work closely with customers, engineers, and internal teams to ensure installations are completed efficiently and to the highest standard.

Key Responsibilities

• Manage and coordinate engineer schedules and workloads.
• Support engineers remotely with diary management and planning queries.
• Communicate effectively with customers and engineers, providing updates, solutions, and reassurance.
• Monitor and resolve scheduling and planning issues as they arise.
• Build strong working relationships across multiple departments.
• Ensure appointments and installations are organised efficiently to support operational performance.
• Take a proactive approach to identifying and resolving potential scheduling conflicts.

About You

• Previous experience in a scheduling, planning, coordination, or customer service role.
• Excellent verbal and written communication skills.
• Strong organisational and time management abilities.
• Comfortable using Microsoft Office, Google Workspace, and other scheduling systems.
• Able to work effectively under pressure and manage multiple priorities.
• Friendly, professional, and confident in building relationships with customers and colleagues.
• A proactive and solutions-focused mindset.

What We're Looking For

We're keen to hear from driven and motivated individuals who:

• Thrive in a fast-paced team environment.
• Enjoy problem-solving and thinking ahead.
• Are eager to learn and develop their skills.
• Build strong relationships with both customers and field-based teams.
• Take pride in delivering exceptional service.

Some Benefits

✅ 30 days annual leave plus bank holidays
✅ Private medical insurance*
✅ Regular social events and team activities

*Available following successful completion of probation.

Apply Today

If you're looking for a role where you can make a real impact, develop your career, and join a supportive and ambitious team, we'd love to hear from you! Please send your CV to [email protected].