Customer Service Advisor

Location: Leeds Office
Job Type: Full Time

About the Role

We are looking for a friendly and customer-focused Customer Service Advisor to join a growing and supportive team. This is an excellent opportunity for someone who enjoys helping customers, solving problems, and delivering an outstanding customer experience in a fast-paced environment.

Key Responsibilities

• Respond to customer enquiries, complaints, and queries via telephone, email, and live chat in a professional and timely manner.

• Resolve customer issues efficiently, liaising with technical colleagues where required.

• Provide accurate information about products and services to ensure the best possible customer outcome.

• Deliver a caring and compassionate service, adapting your approach to support customers with additional needs or special circumstances.

• Maintain accurate customer records by updating internal systems following every interaction.

• Manage the customer service inbox and ensure all enquiries are handled through to a satisfactory resolution.

• Follow company policies, procedures, and relevant industry regulations at all times.

What We're Looking For

• At least 12 months' experience in a customer service role.

• Excellent verbal and written communication skills.

• Experience delivering a positive, first-time resolution for customers.

• Ability to work in a fast-paced and sometimes pressured environment.

• Confidence in managing customer enquiries or complaints from start to finish.

• A strong understanding of what excellent customer service looks like.

• A caring, patient, and compassionate approach.

• Ability to work independently as well as part of a team.

• Proactive with a genuine desire to achieve positive outcomes for customers.

• GCSE Maths and English (or equivalent).

• Strong listening skills and attention to detail.

Benefits

• 30 days annual leave plus bank holidays.

• Private medical cover.*

• Death in Service cover.*

• Enhanced maternity and paternity pay (subject to qualifying service).

• Salary sacrifice pension scheme with employer contributions of up to 6%.

• Ongoing training and career development opportunities.

• Regular social events and team activities.

If you have Customer Service experience and are looking for your next role, APPLY NOW!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.