Customer Service Adviser

Skipton | £24,750 per annum | Permanent | Hybrid Working

We're recruiting for multiple Customer Service Adviser positions based in Skipton. If you have a passion for delivering excellent customer service and enjoy helping people, this could be a great opportunity to join a supportive team with excellent training and career progression.

Salary: £24,750 per annum
Hours: 35 hours per week
Contract: Permanent, Full Time
Start Date: 24th August
Location: Skipton
Working Pattern: Hybrid working available after completing training

The Role

As a Customer Service Adviser, you'll be the first point of contact for customers, supporting them with a range of savings and investment enquiries over the phone.

Your responsibilities will include:

• Handling customer enquiries in a professional and friendly manner.

• Assisting with account queries, withdrawals, opening new accounts and ISA transfers.

• Processing customer transactions and account updates.

• Resolving customer queries and complaints efficiently.

• Providing additional support to vulnerable customers when required.

• Identifying customers' needs and recommending suitable products and services.

• Working collaboratively with colleagues to deliver the best customer experience.

About You

We're looking for someone who has:

• Previous customer service experience, either over the phone, face-to-face or in another customer-focused role.

• Excellent communication and listening skills.

• A positive, caring and professional approach.

• The ability to stay calm and organised in a busy environment.

• A willingness to learn and develop within the role.

Training

Successful candidates must be available to start on 24th August and complete 2-3 weeks of full-time training at the Skipton office. Please ensure you have minimal holiday or other commitments during this period.

Benefits

• £24,750 annual salary

• Annual discretionary bonus

• 25 days' holiday plus bank holidays, increasing with length of service

• Employer pension contributions of up to 10%

• Hybrid working after training

• Private medical insurance

• Health and wellbeing support

• Employee discounts and lifestyle benefits

• Excellent opportunities for career progression and development

Multiple vacancies are available, so if you're looking for your next customer service opportunity, we'd love to hear from you. Apply today!

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.