Customer Service Administrator - Immediate Start

📍 Eurocentral, Motherwell

💷 £12.82 per hour

🕒 Monday - Friday, 10:00am - 6:00pm

📄 Ongoing Temporary Assignment

I am currently recruiting for a Customer Service Administrator to join my client's exciting new team based in Eurocentral. This is an ongoing contract opportunity offering immediate start dates for candidates with strong customer service and administration skills.

You will be based onsite for the first 1-2 weeks of training. Following successful completion of training, flexible working options will be available. Whilst there is flexibility to work from home, you may occasionally be required to attend the office for additional training sessions, team meetings, or project updates as required by management.

Due to the location of the site and limited public transport links, you must hold a valid driving licence and have access to your own vehicle.

Working within a busy operational team, you will be responsible for contacting couriers, following set processes and scripts, updating records, and supporting the wider project through accurate administration and communication.

Duties and Responsibilities:

• Making outbound calls to couriers, following a process
• Communicating with drivers and operational teams regarding parcel and delivery issues
• Liaising with internal stakeholders to support issue resolution
• Updating and maintaining Excel spreadsheets and databases
• Completing basic data entry tasks accurately and efficiently
• Sending updates via email and assisting with operational reporting
• Ensuring all information is recorded and tracked correctly

The successful candidate will have:

• Previous administration or customer service experience
• Confident and professional telephone manner
• Strong communication skills, both written and verbal
• Comfortable making outbound calls and following established processes
• Good working knowledge of Microsoft Office, particularly Excel, Word, and Outlook
• Strong attention to detail and data accuracy
• Ability to work independently and manage workload effectively
• Comfortable working in a fast-paced environment

If you are available immediately and have the correct skill set, then please apply or email me on [email protected]

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