Popular roles within Outbound Sales and Customer Support

Popular roles within Outbound Sales and Customer Support
Popular roles within Outbound Sales and Customer Support

posted 03 May 21

Across the UK, the outbound sales and customer support sector employs over 1.3 million people. Across one of the UK’s biggest industries, applicants can find themselves working in finance, property, and retail, to name a few.

There is more to the role as an Outbound Sales or Customer Support professional than answering phones. We’ve taken a look at the most common jobs in the industry based upon placements we make to delve into their responsibilities and expected salaries. 

Customer Service Advisor

Working to ensure a company’s customers are satisfied, Customer Service Advisors are often the first point of contact. With an emphasis on building relationships and salaries typically ranging from £18,000–£23,000, this role presents an ideal opportunity to start a career in the outbound sales and customer support sector.

Sales Advisor

The sales advisor role is well-suited to ambitious and self-motivated individuals. Working towards targets and hitting deadlines, those in this role can build rapport with potential and existing clients to help provide a service tailored to their needs.

While previous sales experience is often needed, many companies in this sector provide on the job training with opening salaries ranging from £18,000-£25,000, plus generous OTE packages.

Team Leader

The outbound sales and customer support sector is full of opportunity, with many companies looking internally to fill leadership roles. Team leaders actively engage with others to help keep them on track and achieve measurable results.

Motivating a team and ensuring performance feedback is communicated appropriately are just some of the management responsibilities required of a leader. With salaries ranging between £20,000 and £30,000, those with outbound sales and customer support experience will have an advantage.

Customer Service Manager

Responsible for monitoring several teams and their leaders, a Customer Service Manager will monitor, develop, and standardise operational procedures. Candidates for this role should possess a range of skills, including solid analytical skills, attention to detail, and strong organisation.

With typical salaries starting at around £25,000, Customer Service Managers may also benefit from OTE as they lead their teams towards key performance indicators.

Call Centre Support

For those looking to enter the industry in a supporting role, these opportunities allow you to work across a variety of sectors, including Recruitment, HR, Marketing and IT.

Call Centre Support roles provide flexibility as candidates can choose from permanent placements working 9-5 Monday to Friday or take a rota-based approach to suit their lifestyle.

Subject Matter Expert

Subject Matter Experts use their wealth of knowledge to provide valuable information and resources to support agents.

They may serve as liaisons to the functional area from which they obtained their expertise and be able to provide up-to-date information on a speciality, policies, processes, quality, marketing programs, or general contact centre issues.

Project Manager

Following the entire project lifecycle, Project Managers cover a variety of responsibilities, including day-to-day running and the delivery of projects. Often turning large and complex ideas into a reality, this role involves making and maintaining key decisions.

Alongside this, Project Managers lead continuous improvements, meaning there’s plenty of room for them to pivot towards new challenges as more projects arise.​

Learn more about a Call & Contact Centre career

Whether you’re looking for a temporary or permanent Call & Contact Centre role, our team are ready to help you find the job that meets all your requirements.

Learn more about a Call & Contact Centre career