Five ways contact centre work helps career progression
posted 15 Nov 22
Whether you’re considering a career with plenty of room for progression or wanting to gain experience in a role where you can develop a range of transferable skills, working in a call and contact centre could be an ideal option. Discover five skills you will develop within a call and contact centre role to help progress your career within the industry or another.
1. Strong communication skills
Negotiating and articulating ideas, product information, project instructions, and business proposals to your peers, managers, or clients is a highly sought after skill. Showcasing strong communication skills in an interview will increase your chances of getting the job.
Working within a call and contact centre requires you to explain and simplify products and services to a diverse clientele, ultimately enhancing your communication skills. If you need time to polish your inner gift-of-the-gab and increase your confidence in your communication capabilities, then working at a call and contact centre would be an ideal opportunity for you to do so.
2. People management
Working in a call and contact centre, you will speak to people from all walks of life. Alongside pleasant interactions with polite callers, you will also learn to handle people at their worst and take a solution-focused approach to solve issues. “Working in call centre teaches you how to calm people down or build confidence in others. Ultimately, you learn to empathise and problem solve from the others person’s perspective”, advises Carolyn Blunt, Managing Director at Real Results Training.
3. Tenacity and perseverance
“You have to have motivation to take or make those calls. Self-discipline, personal resilience and time management are the characteristics which will make you stand out in this industry”, says Carolyn. You'll need a thick skin to handle difficult clients or challenging deadlines that may seem overwhelming. Aiming for a target requires you to be competitive and determined, and this will drive you to overcome challenges and succeed at any task you set your mind to.
4. Time management
You will need to juggle multiple tasks simultaneously as a call centre agent. Dealing with challenging personalities over the phone whilst inputting data and completing admin tasks. You'll learn to be flexible and manage your time and workload effectively, completing the priority tasks first - a transferable skill in any industry.
5. Teamwork
Working closely with diverse cultures, personalities, and interests can motivate you to adapt and learn to work positively and efficiently within a team. Businesses rely on teams to deliver profitable results, so learning to work well with others is crucial to your ability to demonstrate return on investment to future employers. Ensure you lend extra help to others in the team and contribute your own ideas towards the overall structure of the project.
There is more to working at a call and contact centre than simply picking up the phone and listening to complaints and queries day in and day out. If you’re an ambitious individual, developing and enhancing the key skills above will certainly help enhance your career.
At Search, we have a wide range of call and contact centre jobs to choose from, whether you are looking for a customer service role, outbound sales job, or a team leader position. Browse current opportunities today or contact a member of our team to discuss your requirements.
