5. Acknowledge good efforts and reward great performance
Many customer service advisors put a lot of effort towards charming and satisfying customers, which typically goes unrewarded. The best call centres provide incentives and recognise operatives who go the extra mile to deliver an excellent customer experience. Acknowledgement for good performance inspires employees to continue interacting with customers in a positive manner and even improve their methods as time goes on. Regular rewards boost employee morale and make them feel valued, so investing time in devising an incentive and recognition strategy can help reap enormous rewards for an employer.
Remember, small gestures of appreciation are equally important - such as a simple thank you note or 'well done' - to reassure your staff they are valued and essential to the success of your business.
Looking for support with your recruitment? We can help!
As a trusted recruitment specialist, we believe customer service is a key part of any business. In the call & contact centre industry, a skilled and people-focused team is essential to satisfy your customers.
Contact our dedicated call & contact centre team today to discuss how we can support your future recruitment strategy and help you hire exceptional talent.