Welsh Speaking Customer Service Advisor

Welsh Speaking Customer Service Advisor

  • Location: Llandudno Junction, Conwy , Wales
  • Salary: £17,063 per annum
  • Contract: Full time, Permanent

Do you have a passion for delivering exceptional Customer Service? Are you looking for a new challenge?

We are recruiting a number of Welsh Speaking Customer Service Advisors for our client who is based in Llandudno Junction Conwy. This is a key front line role in a new team providing a blend of customer services and arrears management. If you're customer focused and good at building relationships then this role is for you.

Duties Include:

  • Dealing with general customer enquiries
  • Setting up payment plans
  • Administering payments
  • Providing excellent customer service
  • Reviewing follow up actions ensuring customers are kept updated throughout the process
  • Contacting customers who have missed payments

Requirements:

  • Previous customer service experience within a fast paced, high performance team (retail, hospitality or contact centre environment) or Graduate looking for experience within a professional environment
  • Fluent in Welsh and English languages
  • Excellent communication skills both written and verbal
  • Good computer skills
  • Knowledge of MS Word and MS Outlook (word processing and email platforms)
  • Positive attitude and approach

In addition to the above salary and bonus, as a Customer Service Advisor you will also be eligible for the following great benefits package:

  • Full time permanent contract
  • Free life insurance
  • Generous holiday allowance - 36 days including bank and public holidays
  • Flexi time (pre-planned, subject to business requirements)
  • Generous Pension Scheme
  • Childcare Vouchers
  • Access to a variety of exclusive discounts and much more

Salary: £17,063

Hours of work: 37.5 hours per week Monday to Friday - Must be fully flexible to work shifts either between 8am - 6pm

Start Date: 1st October 2018

Location: Llandudno Junction - This is an excellent opportunity for a career in customer service, so please APPLY online immediately

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.