Turkish Customer Service Advisor

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Irma Musella

  • Contact email:

    languages@search.co.uk

  • Job ref:

    Req/490985

  • Published:

    4 months ago

  • Expiry date:

    2019-03-31

  • Startdate:

    08/04/2019

Turkish Customer Service Advisor

Salary: £ 17,000 per year

We provide customer support services for many different clients and if that doesn't sound exciting to you, we can assure you it is! We challenge you to come and work for us in a multilingual fun environment, where most speak at least two languages, and we communicate daily with people all across Europe!

We operate between 8am and 5pm Monday to Friday.

These times are always subject to change depending on business requirements, so this should be taken into consideration.

We offer a good benefit package as below:

40 hours contract
Perkz: employee benefits scheme that works with the best UK retailers
Learning and Development courses
Career opportunities within the account
Monthly incentive prizes
Breakfast bar
What you need to do in return? Well…you need to effectively use your excellent customer service skills to provide friendly and knowledgeable product information to our end users, to consult product manuals, to be able to advise customers of appropriate options / solutions.

We work in a fast paced environment where dedication and flexibility matters.

If you feel you would like to be part of this team and you are ready to show your best talents, please read on:

RESPONSIBILITIES AND END RESULTS:

To respond to all customer enquires within given timescales, efficiently and effectively.
To develop and maintain a full knowledge of client products and services.
To be able to recognise when a problem or query should be transferred to another department or a more senior member of staff.
To deal with all correspondence as requested/required.
Logging of all calls accurately and in line with procedure.
Responsible for maintaining and updating all administration.
To consult product manuals, to be able to advise customer of appropriate options / solutions.
To meet minimum monitoring criteria
To meet and exceed daily/weekly targets

Pre-recruitment experience, knowledge and skills required are:

Being fluent in English and Turkish.
Experience of or aptitude for Customer Service.
Good organisational skills.
A minimum of 20 wpm on a keyboard.
A working knowledge of MS Word / Excel
Excellent communication skills and the ability to remain calm in all situations.
Ability to work on own initiative and under pressure in order to achieve deadlines.
ECDL qualification an advantage

If you enjoy building great relationships with customers and can help make your team/department one of the best, this could be just the start of your career with us.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.