Trainee Claims Handler

  • Location:

    Dorking, Surrey

  • Sector:

    Call Centre

  • Job type:

    Full Time

  • Salary:


  • Contact:

    Michael Foxwell

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Expiry date:


  • Start date:

    21/01/2020 16:13:52

We are currently recruiting on behalf of a successful UK based insurer which sells car insurance primarily through brokers, but also directly to the public through various brands.

As a member of the Claims team you will be trained to investigate, negotiate and settle claims over a 2 year milestone training period.

A performance review, including a salary increase, will be given every 4 months over the 2 year training period.

After the initial training has been completed (approx. 3 - 6 months) you will take responsibility for your own case load including fire, theft, windscreen claims and eventually some non-serious personal injury, dealing with solicitors, insurance brokers, loss adjusters and direct contact with customers and third parties.

Key responsibilities:

Ensure that allocated claims are fully investigated.
Act as the key contact for specific customers/brokers.
Communicate with policyholders, solicitors and others by telephone and in writing.
Identify opportunities to make recoveries and follow the recovery through.
Maintain accurate estimates on outstanding claims so the appropriate reserve can be made for each claim.
Work within the team to ensure that all claims are settled within appropriate time scales.
Work flexibly within the team, assisting colleagues wherever pressure is greatest to enhance overall team performance.
Key Relationships:

Reporting to the team leader, key internal relationships will be with other members of the team and other claims teams.

Qualifications and experience:

5 GCSE passes or equivalent (grades A-C) including English and Mathematics.
Experience of working in an office.
Excellent communication skills.
Computer skills.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.