Tenant Engagement Officer

  • Location:

    Manchester, Greater Manchester

  • Sector:

    Construction & Property

  • Job type:


  • Salary:


  • Contact:

    Matthew Cox

  • Contact email:


  • Job ref:


  • Published:

    about 1 month ago

  • Duration:

    4 months

  • Expiry date:


  • Start date:

    11/06/2020 09:30:17

Our Manchester-based social housing client is looking for an experienced Tenant Enforcement Officer for a four-month contract. The salary is £30,302.

The Housing Enforcement officer role:
This position has arisen due to the rise of antisocial behaviour, mainly due to a breach of regulations relating to COVID-19. This Manchester-based Tenant Enforcement Officer role is tasked with providing a proactive antisocial behaviour (ASB), domestic violence (DV), tenancy fraud and tenancy management service, including investigative, enforcement and preventative activities.

With a salary of £30,302, you'll initially work remotely due to the current climate. Equipment and remote training will be provided.

This is a specialist role so you must have experience as a housing enforcement officer and meet key responsibilities, some of which include:
● Ensuring support to ASB complainants and alleged perpetrators to ensure residents can maintain tenancies in line with their obligations.
● Initiating and supporting preventative community projects that help minimise/prevent ASB.
● Achieving defined customer satisfaction measures.
● Preparing Civil Procedure Rules (CPR), compliant statements and relevant legal documentation.

Key skills:
You'll need an excellent understanding of the legislation available for tackling ASB and knowledge of the legal remedies for breach of tenancy conditions. Also, the experience of working in a customer-focused environment and ability to take on flexible working, including evenings and Saturdays. Ideally, you'll also:
● Be trained in mediation and restorative justice practices, or be willing to be trained.
● Have experience of advocacy at court.
● Be proficient in Microsoft Office.
● Have a driving licence and vehicle.

Due to COVID-19, all interviews will be conducted online or via phone. Your health and safety are of primary importance to Search Consultancy.

If you're interested, please email your CV to Matthew.Cox@search.co.uk today.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age