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Technical Support Advisor

  • Location:

    Hawarden

  • Sector:

    Business Support, Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Up to £25000.00 per annum

  • Contact:

    Adam Molyneux

  • Contact email:

    adam.molyneux@search.co.uk

  • Job ref:

    Req/578464

  • Published:

    about 1 month ago

  • Expiry date:

    2021-06-18

  • Start date:

    ASAP

  • Consultant:

    Adam Molyneux

Technical Support Specialist

  • Location: Deeside
  • Salary: £25,000 per annum
  • Contract: Full time, Permanent
  • Hours: Monday to Friday 9am - 5:30pm

My client based in Deeside is looking to recruit a Helpdesk / Technical Support Specialist to work out of their main office on a permanent basis.

To support the growth of the business they are looking for a hands on team champion to work alongside management to guide the existing data support specialists.

You will responsible for the onboarding, provisioning and support of our VoIP, O365 & MDM client base.

The ideal candidate will have experience gained from working with these services and products in the Telecommunications industry and possess strong leadership skills and technical understanding


Job Description:

  • Managing a customer support team providing guidance and support
  • Ensure all team members are working to the best of their ability
  • Host team meetings
  • To provide an excellent customer service experience whilst managing customer expectation
  • To take responsibility of the issue through to resolution, providing proactive and regular progress updates
  • Provisioning and installing hardware
  • Providing product training to customers
  • To provide day to day product support to existing customers
  • Site visits to resolve issues when required
  • Provide out of hours support to customers on a rota basis

Person Specification:

  • You must have a telecoms background with working knowledge of Network hardware - PC's, Switches, Routers & Firewalls, Networking TCP/IP, DNS, VPN's & Router configuration, Hosted / IP Telephony systems & SIP Trunks.
  • Have excellent leadership and coaching skills
  • Have exceptional customer service and communication skills
  • Have excellent time management skills
  • Be able to work under pressure
  • Be able to manage workload whilst reviewing changing priorities


Benefits package includes:

Immediate start available
Exposure of working in a desirable company with future progression



Keywords: customer service; helpdesk; client care; call centre; inbound

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