Technical Customer Service Administrator

  • Location:

    Leeds, West Yorkshire

  • Sector:

    Business Support

  • Job type:

    Full Time

  • Salary:

    £18000.00 - £20000.00 per annum

  • Contact:

    Neil Blackman

  • Contact email:

    [email protected]

  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Start date:


  • Consultant:

    Neil Blackman

Customer Service/Administrator (Technical)
Leeds, LS6
£18,000 - £20,000

An exciting opportunity has become available to work for my international client based in Headingley. You will be providing excellent support to a range of customers from large corporate contact clients to small regionals, assisting with unit breakdowns ensuring a timely and professional resolution is reached.

The successful candidate will have a minimum of 1 year's technical and administration experience along with strong Microsoft Excel skills either on 2007 or 2010.

Duties and Responsibilities:

* Respond to requests for technical assistance via telephone and email
* Log all customer contacts in the CRM
* Create engineer service tasks
* Providing users with 1st line software support and help as required
* Keep customers updated with progress on their fault tickets
* Follow all processes and procedures
* Escalate problems to 2nd line as appropriate
* Manage the "Customer Care" email inbox
* Manage customer expectation
* Support engineer calls - commissioning new installs and services and ensuring all commissions are completed accurately following the correct process.
* Follow policies and procedures
* Closing engineer tasks on the day
* Assist Call Desk and Scheduling as and when required

Skills required:

* Excellent communication skills both written and verbal
* Calm under pressure
* Problem analysis and problem-solving
* Adaptability
* Planning and organising
* Attention to detail
* Clerical and administrative functions
* Public relations/developing relationships
* Handling information and following instructions
* Co-operating and liaising

If you feel you have the right experience for this role, please click APPLY!!

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