Team Manager- Financial Services Customer Care

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Full Time

  • Salary:

    Negotiable

  • Contact:

    Allan Watret

  • Contact email:

    allan.watret@search.co.uk

  • Job ref:

    Req/516120

  • Published:

    14 days ago

  • Expiry date:

    2019-03-13

  • Startdate:

    07/03/2019 16:50:29

Are you a passionate about your career in financial services with a proven track record of leading people to success?

Are you looking for the next exciting challenge, working for one of the U.Ks most respected financial services brands?

I'm working with my client based in Edinburgh who are looking for team managers who display passion and commitment to lead from the front and inspire their team to achieve great results.

With sound communication skills and a strong customer service ethos, you'll need to be passionate, committed and flexible, and want to excel in an environment that is fast paced, challenging as well as rewarding.

You'll be able to demonstrate

* A working knowledge and insight into financial services products; pensions and ISAs and Platform based technology.

* You have great experience in a customer service contact centre environment across multiple platforms - and are able to roll up your sleeves

* You are committed to people management- and can lead, coach, develop teams and individuals to achieve success across targets.

* You have sound business acumen and able to resolve escalations within business process, regulatory and compliance frameworks.

* You've been able to identify opportunities and drive initiatives that contribute to centre and company wide improvement.

If all of the above sounds like you I'd love to hear from you. Please submit your CV below in the first instance so I can then contact you for a confidential chat and we'll take it from there.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.