A number of exciting opportunities have come up for experienced contact centre Team Leader to join a leading energy provider. As a Team Leader you will assist and support a team of Customer Service Advisors with a busy campaign!

Location: Site-based, Glasgow City Park
Salary: £10.01/hour
Hours: 37.5, Full Flexible between Monday to Friday 8am - 8pm and Saturday 8am - 6pm
Contract Type: Temp to Perm
Start date: Monday 27th January 2021

Due to the nature of the campaign, full Disclosure and credit checks will be completed.

* Managing performance of the Customer Service agents
* Conducting performance review, team meetings and coaching sessions
* Coach, develop and provide feedback to your team
* Ensuring compliance and call standard are achieved
* Rolling out new business processes
* Reporting into the Assistant Contact Centre Manager
* Act as a role model
* Deal with escalated calls

Experience required:

  • Previous experience in contact centre leadership and directly managing customer service agents
  • Strong verbal written skills
  • Problem solving skills
  • Strong communicator
  • Resilience and patience
  • Able to take ownership
  • IT Literate

If you have the experience and this sounds like the role for you please get in touch.

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