Team Manager

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call Centre

  • Job type:


  • Salary:

    £25000.00 - £27500.00 per annum + Excellent Benefits Package

  • Contact:

    Ben Bradley

  • Contact email:

  • Job ref:


  • Published:

    4 months ago

  • Expiry date:


  • Start date:

    30/03/2020 15:11:20

Are you an experienced customer service leader? Are you looking for a new challenge within an exciting tech company?

I have had a brilliant opportunity come in for a Team Leader based in central Edinburgh for a technology company. These opportunities rarely come up so please read on!

So what will you be doing?

* Managing a team of 15 inbound customer service agents
* Completing regular one to ones with all team members
* Quality monitoring and in the moment feedback sessions
* Performance reviews and management
* Regular development plans and goal setting
* Recruiting new team members and ensuring a company fit
* Feedback sessions to senior management on how the customer experience can be improved

What are we looking for?

* Experience within a team lead/manager position in a contact centre environment
* If you speak other languages this would be beneficial
* You must have a keen eye for detail and a willingness to improve process

What's on offer?

* Excellent starting salary of between £25,000 and £27,500
* An excellent culture that is supportive and respectful
* An excellent benefits package including 33 days annual leave and life assurance

This role won't be around long so get in touch by clicking apply now!

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