Team Manager

  • Location:

    Dundee

  • Sector:

    Call & Contact Centre

  • Job type:

    Contract

  • Salary:

    Up to £20755 per annum

  • Contact:

    susan Todd

  • Contact email:

    susan.todd@search.co.uk

  • Job ref:

    Req/347308

  • Published:

    2 months ago

  • Expiry date:

    2019-10-09

  • Startdate:

    23/09/2019 13:31:34


Team Leader, Dundee (Temporary) Salary - £20,755

Looking to break into Team Management?

If you're looking to take the next steps in your customer service career then why not consider working for one of the UKs best loved retail brands.

We know that Team Manager roles do not come up often, and it's often a challenge to get the break you have earned and deserve. Perhaps you've been pipped to the post previously or maybe there's an established management team where you are and you don't envisage there being a break any time soon?

If this sounds familiar, then this could be just what you're looking for.

Initially a temporary Team Leader position, there could well be permanent opportunities available once you're foot is in the door.

What to expect

Working for one of the UK's largest supermarkets, you'll be based in modern offices on the Dryburgh industrial estate. They have excellent facilities; Costa Coffee and a discounted restaurant and it's a great location, a stone's throw away from Dundee City Centre.

There are a mix of day and evening shifts from 7am to 11pm along with some weekend working.

You'll be supporting a team of Customer Service Advisors - ensuring SLAs and targets are met on a daily and weekly basis. Motivating and coaching advisors is a crucial part, ensuring customers receive the best service at all time.

Dealing with escalated calls when appropriate means that you'll still get that valuable interaction with customers.

What you'll need

You'll have a strong background in customer service, either working as a Team Leader or Manager or with some previous experience of stepping up and coaching others.

Excellent communication and IT skills are a must, coupled with a positive and friendly approach to customer. If you have both these attributes, you'll fit right in.

So, what are you waiting for? Take those next steps in your career today and apply now. We'd love to hear from you.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age