Would you like to work for an award winning company, famous within the travel sector?
My Client, based in a modern office in Dunfermline, is looking for a Team Leader who will be involved in commercial decision making and supporting the sales team.
Your role will involve monitoring calls to increase customer satisfaction, dealing with escalated complaints, and supporting the sales team during peak times with inbound calls.
A passion for customer service and achieving targets is a must for this role, driving the team to exceed set objectives. It would be desirable if you have a working knowledge of Microsoft Office as you will be responsible for updating and presenting sales reports.
The successful candidate will receive a work laptop and mobile and a competitive salary. The benefits package includes £1400 holiday vouchers, monthly bonus potential and holiday allocation starting at 30 days and increasing annually.
This is a full time position and you will be on a 4 week rolling pattern rota working 4 out of 8 weekend days. It is imperative you are flexible between the hours of 9am and 8pm and are able to adapt to the needs of the business.
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.