Team Leader

  • Location:

    Edinburgh, Scotland

  • Sector:

    Call & Contact Centre

  • Job type:

    Permanent

  • Salary:

    Negotiable

  • Contact:

    Allan Watret

  • Contact email:

    allan.watret@search.co.uk

  • Job ref:

    Req/481156_1533814299

  • Published:

    4 months ago

  • Expiry date:

    2018-09-08

  • Startdate:

    21/05/2018 11:52:31

Calling all People Leaders

Are you a passionate about customer service?
Are you looking for the next exciting step in your career as a people leader?
This role, working for a market leader will provide experience, skills and opportunity to take you to the next level.
With sound communication skills and a strong customer service ethos, you'll need to be passionate, committed and flexible, and want to excel in an environment that is fast paced, challenging as well as rewarding.
You'll already have minimum 12 months leadership experience in a contact centre environment so you will be able to demonstrate the following

* You have great experience in customer service and show you are able to roll up your sleeves and lead from the front.

* You can lead, coach, develop and manage teams and individuals to achieve success across targets.

* You have sound business acumen and able to resolve escalations within business process, regulatory and compliance frameworks.

* You've been able to identify opportunities and drive initiatives that contribute to centre and company wide improvement.

If all of the above sounds like you- I'd love to hear from you. Please submit your CV below in the first instance so I can then contact you for a confidential chat and we'll take it from there.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.