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Evette van Est
Evette van Est
Temp Student Support Administrator
start asap - based within a leading Manchester University.
£13.05 per hour
You will provide professional advice, guidance and administrative support for all undergraduate and postgraduate students, with particular focus on student support, welfare and well-being. You will co-ordinate and operate key committees and groups relating to student support and welfare, including the Mitigating Circumstances Committee and advise relevant Examination Boards.
Student Support and Guidance
* Provide confidential pastoral support to students - and advice to academic staff on pastoral support. This includes understanding the key issues of the student, and having a wide range of knowledge about appropriate School, University and external sources of information, advice and guidance issues including; health support, counselling, disability support, teaching/language support; immigration/visa support; finance support; legal support;
* Co-ordinate the mitigating circumstances process in an efficient and timely manner; regularly guiding and supporting students and academic staff on the mitigating circumstances policy and procedure.
* To manage a summary of medical and special circumstances information for the Mitigating Circumstances Committee, acting as Secretary and providing relevant information to colleagues for the purpose of generating examination grids.
* Maintain student electronic records and files with the final decisions from the Mitigating Circumstances Committee and produce appropriate and timely outcome emails to students.
* To act as the School Disability Co-ordinator in the provision of a quality support service to students with disabilities and special needs and offer non-academic guidance on issues related to personal issues, mitigation and finance.
* To provide guidance to teaching staff on the learning needs of students who have registered with DASS and distribute study support plans to appropriate academics and relevant PS staff in a timely manner.
* To ensure students with identified support needs are regularly monitored through appropriate methods.
* Work collaboratively to coordinate late submission/extensions to coursework and apply the assessment regulations as appropriate.
* To act as the first point of contact for student who are away from the University, maintaining contact with them prior to their return and conducting 'return to study' meetings.
* To proactively monitor and respond to student enquires received via telephone, mailboxes and other communication channels.
* To play a key role in face to face student support services including enquiries received at Departmental receptions, student support hubs and student services across campus buildings.
* To be involved in project action groups relating to Teaching and Learning, Student Support & Welfare and Student Experience throughout the academic cycle.
* To ensure follow up monthly meetings for returning students take place in a timely manner and are fully documented.
* Regularly offer advice to academic staff and students on all aspects of interruptions/change of status/withdrawals including possible financial, immigration and academic impact this may have, and ensuring they seek appropriate advice from University services.
* Participating in, leading and presenting at Welcome Week activities in relation to Student Welfare and Support.
* Regularly attend University Student Support Seminars and feedback key information to programmes team.
* Have an excellent working knowledge of data protection guidelines ensuring these are adhered to at all times.
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