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If you're a Spanish speaker and passionate about delivering excellent customer experience, this Customer Service role providing Technical Support could be your new role in 2021? My client is a highly respected manufacturer and distributor of high-end premium products for the home and on the go. They're are looking for a full-time Spanish speaking Technical Advisor to work from home with travel to Worthing occasionally through the month. Salary offer is £25,000+ together with several industry-leading benefits.
As a Spanish speaking Technical Advisor, you will be the first point of contact for domestic and international customers with a focus on the Spanish market. In this role, you will be the link between the customers, distributors and retailers helping them with all their Technical queries.
This role is a permanent role!
Your Customer Service duties:
* Provide first-line support for distributors, consumers, and retailers for the client's products.
* Handle a spectrum of enquiries around sales advice, order processing, credit control, product features and technical support.
* Answer questions from existing customers about the features and capabilities of new products and document and capture the interaction into the company CRM.
Your customer service benefits include competitive rates of pay, staff discount on products, a group personal pension scheme - 5% Employer and 5% Employee contributions and 25 days holiday per year pro-rata
Your skills and requirements:
* Fluent - written and verbal, in Spanish and English (any additional language would be advantageous) - Essential
* Experience in a technical customer service role and a call centre environment
* Ability to build strong collaborative relationships with customers, retailers and distributors
* Excellent time management accuracy and ability to multi-task
* Inquisitive, committed and a creative trouble-shooter
Apply now if this sounds like you!
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