My client is a dynamic and forward thinking Financial Services business in the heart of Leicester. Due to success and growth, they now need to recruit a SIPP Administrator on a permanent basis. Not only will you get the opportunity to join a successful business, you will receive a competitive salary and excellent benefits package to boot!
In your role as Administrator, your primary focus will be to deliver exceptional service to SIPP pension clients across the full lifecycle.
The scope of the role covers the support of both pension administration functions and usage of the back-office systems.
Key to success will be your need to put the customer at the centre of everything that you do, your attention to detail, your desire to have end to end ownership, your focus on getting things right first time and your drive for continuous improvement.
Providing exceptional service to all customers (advisers, clients and third parties)
Responsibility for owning all work through to successful conclusion
Demonstrating understanding of the customer outcome and relationship, assisting with the solution delivery and problem resolution, and work items across the SIPP lifecycle
Ensuring company policy and procedures are adhered to at all times
Ensuring all Key Performance Indicators are met
Following the principles of First Touch Resolution for any client expression of dissatisfaction
Committing to and demonstrating ongoing professional development to ensure the ability to deliver detailed support across technical pension administration functions, regulatory evolution, business proposition developments, and platform functionality developments
Demonstrating a strong work ethic and adaptability to achieve daily work task targets
Getting it right first time every time
Building effective team relationships
Continuous process improvement.
In order to be considered for this position, you will have:
Experience in financial services administration, preferably in a client facing role
Strong client relationship skills
A proactive and inquisitive nature with the ability to innovate and challenge in support of the business model we are operating
CII Certificate in Financial Administration (desirable).
If you're interested in this position, please apply using the details on this advert.
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