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Search is currently working with a well established business based in Middleton who are looking for a Service Team Leader to help support a growing team.
Service Team Leader
Full Time, Permanent
You will be managing a team of 5 skilled service coordinators and it will be your job to keep them motivated and keeping to KPIs.
* Oversee the Service Team and ensure requirements are met.
* Professionally handle any escalated customer issues from the Service Coordinators.
* Raise invoices for works carried out by Service Engineers.
* Confidently liaise with Company Stakeholders and Senior Management.
* Ensure jobs are completed efficiently, and within agreed timescales.
* Produce quotes for the customer based on the work required.
* Updating company systems and Customer's systems in real time.
* Close out jobs and update internal trackers to show real time actions.
* Plan, schedule and support the Service Engineers with their jobs.
* Offer support and guidance to the Service Coordinators.
* Highlight issues in a timely manner and resolve where possible.
* Ensure KPIs and performance targets are met by the Service Coordinators.
* Wealth of experience of working within a supervisory role
* Wealth of people management experience including employee relations (for example, investigations, disciplinary, grievances, absence management and performance management)
* Good at building working relationships
* Experience of resource planning / scheduling
* Constructively and logically resolving situations
This is a great opportunity for you to be able to lead and develop your own team within a business that will give you and your team all the tools they need to succeed.
This role can be an immediate start so please apply now!
Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.