Service Desk Analyst - Helpdesk Analyst

  • Location:


  • Sector:

    Tech Talent Solutions

  • Job type:


  • Salary:

    £100 - £112.50 per day

  • Contact:

    Isabelle Lanoye

  • Contact email:

  • Job ref:


  • Published:

    6 months ago

  • Duration:

    6 months

  • Expiry date:


  • Startdate:


EXCLUSIVE opportunity - 6 month contract - 1st/2nd Line IT Support - Service Desk - Helpdesk

I have a number of exclusive 1st / 2nd line Service Desk opportunities to join a busy team in West Lothian.

You will be working as part of a multi-cultural team, providing telephone based IT Support on Windows Desktop & Server Technologies for over 20,000 users based across different offices in the UK & Ireland.

This will suit someone who is passionate about IT and has strong analytical and troubleshooting skills, coupled with excellent customer service approach. Previous experience of working in a similar role, supporting a large user base would be preferred.

On top of this, successful candidates will have strong knowledge / skills in the following technologies:

  • Windows Desktop Systems
  • Windows Server Technologies
  • Active Directory
  • MS Exchange Server
  • MS Sharepoint
  • MS Office
  • Network Connectivity
  • Automated ticketing systems experience such as Touchpaper, Remedy, Etc.

Experience of supporting Mobile Devices, Citrix, Apple / Mac and other peripheral devices would be an advantage.

Search Consultancy Ltd is acting as an Employment Business for the purpose of this vacancy

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age