Service Desk Analyst

  • Location:

    Lichfield, Staffordshire

  • Sector:

  • Job type:

    Permanent

  • Salary:

    £21500.00 - £23500.00 per annum

  • Contact:

    Simon Creber

  • Contact email:

    simon.creber@search.co.uk

  • Job ref:

    Req/550524

  • Published:

    5 months ago

  • Expiry date:

    2020-02-09

  • Start date:

    ASAP

Service Desk Analyst (Service Desk, Engineer, Analyst, 1st Line, 2nd Line, AD, Active Directory, Win, Windows, Helpdesk, Server, 0365) - Permanent - Lichfield

Search IT are currently looking for a Service Desk Analyst on a permanent basis for 1 of our very prestigious businesses based in Lichfield but who have a national brand.

Location: Lichfield
Salary: £23,500 per annum

Skills/requirements for the Service Desk Analyst are:
* Previous experience in a Service Desk or Helpdesk environment are vital for this role
* Active Directory experience
* Windows Desktop experience in versions 7 through to 10
* PC building skills
* Experience of working with mobile devices is highly desirable, either Android or iOS
* Experience of working within O365
* Knowledge of Windows Server is highly desirable

The responsibilities for the Service Desk Analyst would be:
* To act as the first point of contact for all ICT support queries whether it be via phone, email or face to face.
* To resolve as many queries on first contact as possible within the remit of the team and within knowledge. To escalate within the team if you are unable to deal directly and to ensure knowledge is gained going forward.
* Assisting colleagues in the maintenance and development of the corporate IT systems
* Building Windows based computers systems and troubleshooting driver and software issues
* Liaising with 3rd party support companies
* To log all queries on the Service Desk management software ensuring 'tickets' are fully noted, categorised and assigned and managed within SLA's.
* To prioritise and escalate tickets accordingly.
* To identify problems from repeat incidents and escalate internally.
* To be able to provide meaningful instruction to users at their technical level of understanding, and be able to advise users on best practice (E.g. File management and storage issues).
* To provide general support including support Microsoft Office products.
* To administrate company mobiles phones and provide guidance.
* Administration of user accounts using Active Directory.
* Support printer and photocopiers and liaise with the leasing company to manage fault resolution and facilitate meter readings.

This role is an ASAP start

If you or anyone you know would be interested in this role, please send an up-to-date copy of your CV to be considered for this position.

Service Desk Analyst (Service Desk, Engineer, Analyst, 1st Line, 2nd Line, AD, Active Directory, Win, Windows, Helpdesk, Server, 0365) - Permanent - Lichfield

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.