Service Desk Analyst

  • Location:

    Knutsford, Cheshire

  • Sector:

  • Job type:

    Permanent

  • Salary:

    £20000.00 - £23000.00 per annum

  • Contact:

    Simon Creber

  • Contact email:

    simon.creber@search.co.uk

  • Job ref:

    Req/549860

  • Published:

    6 months ago

  • Expiry date:

    2020-02-27

  • Start date:

    ASAP

Service Desk Analyst ( Service Desk, Analysis, Outlook, Active Directory, AD, Exchange, Server, Networking) - Permanent - Knutsford

Search IT are currently looking or a Service Desk Analyst on a permanent basis for our prestigious and fast growing business based in Knutsford.

This is the opportunity to get in on the ground floor of a business who have grown from strength to strength for a number of years now.

Starting Salary: Up to £23,000 per annum
Location: Knutsford

Skills/Requirements for the Service Desk Analyst role:
* Previous experience within a similar role
* Clear telephone manner
* Experience of working within MS Office, Outlook and other Microsoft technologies
* Active Directory experience
* Basic knowledge around Exchange Administration
* Knowledge of Windows Server is highly desirable
* Windows 7 and 10 experience
* Assisting with mobile and tablet devices

The Service Desk Analyst will be responsible for:
* Driving and managing calls to resolution within SLA
* Reviewing service calls and escalate as appropriate
* Acting as a first line escalation point (for immediate issues) and refer more complex issues
* Liaising with customers and 3rd Parties
* Developing content in Knowledge Base
* Share knowledge and processes with team
* Pro-actively resolving issues with service calls, escalating when required
* Referring all relevant issues to Line Manager for further investigation

Start date is ASAP

Please send an up-to-date copy of your CV to be considered for this position.

Service Desk Analyst ( Service Desk, Analysis, Outlook, Active Directory, AD, Exchange, Server, Networking) - Permanent - Knutsford

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age.