Senior Team Manager

  • Location:

    Dunfermline, Fife

  • Sector:

    Call & Contact Centre

  • Job type:


  • Salary:


  • Contact:

    Allan Watret

  • Contact email:

  • Job ref:


  • Published:

    5 months ago

  • Expiry date:


  • Startdate:

    29/10/2018 13:25:05

A great opportunity has arisen for a strong people manager to join an award winning travel company in their Dunfermline contact centre.

Whilst maintaining the highest possible customer focus, you will need to have a perfect blend of people management skills, commercial acumen, as well as a background in training & development as you will be charged with leading training initiatives across the contact centre as well as deputising for the centre manager when they are away.

* Coaching, leading and managing staff
* Be across HR processes around performance management
* Create and deliver reporting to ensure timely and accurate performance is measured and key business decisions can be made
* Sound project management experience

If you have a minimum 3- 4 years call centre manager experience and are looking to take your career to the next level, then this could be the role for you and I look forward to hearing from you.

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