A great opportunity has arisen for a strong people manager to join an award winning travel company in their Dunfermline contact centre.
Whilst maintaining the highest possible customer focus, you will need to have a perfect blend of people management skills, commercial acumen, as well as a background in training & development as you will be charged with leading training initiatives across the contact centre as well as deputising for the centre manager when they are away.
* Coaching, leading and managing staff
* Be across HR processes around performance management
* Create and deliver reporting to ensure timely and accurate performance is measured and key business decisions can be made
* Sound project management experience
If you have a minimum 3- 4 years call centre manager experience and are looking to take your career to the next level, then this could be the role for you and I look forward to hearing from you.
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